At tokyokawaiidiary, we want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we will do our best to help resolve the issue.

Contact Email: bqunying@gmail.com

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging where applicable. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at bqunying@gmail.com before sending anything back.

Please do not send your order back without contacting us first. We will review your request and provide you with the return instructions and return address if your return is approved.

Returns for Non-Quality Issues

If you wish to return an item for reasons other than a quality issue, such as a change of mind, ordering the wrong size, or no longer wanting the item, please contact us as soon as possible within the 7-day return period.

We understand that sometimes an item may not be what you expected, and we will do our best to assist you with the return process.

For non-quality-related returns, the customer is responsible for all return shipping costs.

Original shipping fees are generally non-refundable for non-quality-related returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Please contact us within 7 days of delivery and provide your order number along with clear photos or videos showing the issue.

We take product quality seriously and will actively work with you to resolve the problem. Depending on the specific situation, we may offer a replacement, refund, partial refund, or another appropriate solution.

If the issue is confirmed to be caused by a product defect or an error on our part, we will work with you regarding the return shipping costs.

Return Conditions

Returned items must meet the following conditions:

• Unworn and unused.

• Unwashed.

• Free from stains, makeup, perfume, odors, or other signs of use.

• Tags must remain attached, where applicable.

• Returned in the original packaging, where applicable.

• Proof of purchase must be provided.

We reserve the right to refuse a return if the item does not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, altered, or damaged after delivery.

• Items with stains, makeup, perfume, odors, or other signs of use.

• Items marked as Final Sale.

• Gift cards.

• Personalized or specially customized items, where applicable.

If you are unsure whether your item is eligible for return, please contact us at bqunying@gmail.com before sending it back.

Exchanges

We currently do not offer guaranteed direct exchanges, as product availability and sizes may change quickly.

If you need a different size or style, the fastest option is generally to return the original item in accordance with this return policy and place a new order for the item you would like.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right to cancel or return your order without giving a reason.

Where applicable, the item should be returned in accordance with the requirements of applicable law and should be in the same condition in which you received it, with tags and original packaging where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and post the refund to your account.

For non-quality-related returns, original shipping fees and return shipping costs are generally non-refundable.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at bqunying@gmail.com.

How to Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

tokyokawaiidiary
Email: bqunying@gmail.com

We are always happy to help and will do our best to resolve any issue fairly and efficiently.